At Gaines Jewelers we believe in 100% satisfaction. If your item for any reason, is not everything you want it to be, simply return it to us within 15 days of receipt for a full, no questions asked refund or exchange. The item must be in new, unused and unaltered condition. Custom designed and engraved items are non-returnable; however, we will work with you to correct or improve any issues.
You can return items in store for free or mail back the item with a copy of your receipt to:
Gaines Jewelry G-3310 Beecher RD Flint, MI 48532-3614
Shipping Any purchase over $150.00 receives free 2-3 Day shipping via the US Postal Service Priority Mail. Any item over $500 will be upgraded to US Postal Priority Express 1 Day service.